data does indeed indicate that the drive is functioning correctly, should the failure of the. I expect you will see the same dummy serial number. data indicate that the drive is functioning correctly 2. If you want to prove this for yourself, remove the PCB with a Torx screwdriver and power it up on its own. I suspect that both drives failed to reach the SA at one time, in which case they would have reported the dummy serial number, model number and firmware version in the ROM. When a drive cannot access the firmware area in the reserved section of the platters (System Area = SA), it defaults to identifying itself with a dummy ID stored within the "ROM" on the PCB. XxxxxxAx - Self-Service SeaTools Test Code It appears that the test codes have changed in recent times, but my understanding was (in 2013 ?) that the second last digit identifies the failing test, as follows: It is generated from the drive's serial number and the number of the failing test. This code is an encoded hexadecimal number which is unique to each drive. Can someone help me understand what is going on?Īs part of the RMA process, a user needs to obtain a SeaTools "test code". Here is the log file note the failed tests on two different dates - they are on two different hard drives. This is why the Seatools log file got appended. Here's the bizzarre part: both of these drives are showing up as the same S/N in Seatools - and not what is printed on the label on the hard drives. The replacement drive could be formatted by my Mac, but the Short Generic failed. The first one could not even be formatted (Seatools said cyclic redundancy check failed). But having terrible luck with the quality of the drives being shipped. In addition to diagnostics tests, SeaTools also offers several features to help you manage your storage product.I found Seagate Ironwolf 4TB drives on Amazon for $15 less than the WD Reds. Some typical reasons for No Problem Found are: This hard disk diagnostic utility will help you make that determination and possibly save you time and money and preserve your data. Before you send in a drive, it is in your best interest to determine if a replacement drive is really necessary. Seatools are intended for Seagate disks, but they can be used for diagnosis (quick test and long test) of other brands as well. The drive shows up just fine in Windows Explorer and also shows up just. If a drive fails testing, follow your system's authorized service procedures. Foreground mode tests do not suspend testing to service other commands. The Generic test also operates in a foreground mode. I have a USB to SATA adaptor that I have hooked up to my 3 inch Seagate SATA drive (1TB). It performs reads and seeks to verify basic device functionality. I keep running into an issue when trying to use SeaTools from Seagate. Returning a drive for warranty service means system downtime and inconvenience for you in packing and returning your drive product. Application Being Used: SeaTools For Windows Hard Drive Model: ST320005 42AS Interface: USB-To-SATA Adaptor. SeaTools for Windows should run on both internal and external hard drives.Īfter testing, a large percentage of the drives returned to Seagate for warranty replacement are perfectly good drives with "No Problem Found" (NPF). Please see below and let me know if any further info is required. It includes several tests that will examine the physical media on your Seagate, Maxtor or Samsung disk drive and any non-Seagate disk drive. I have had an internal Seagate hard drive for a few years now and the other day, it just stopped working. SeaTools for Windows is a comprehensive, easy-to-use diagnostic tool that helps you quickly determine the condition of the disk drive in your external hard drive, desktop or notebook computer.
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